Shipping policy

Shipping Policy

We ship to many countries worldwide. Availability, cost and estimated delivery time depend on your address and the options shown at checkout. Orders are fulfilled through our logistics partners; choosing a specific carrier is not currently available.

Order processing time

  • In-stock items: processed within 3–5 business days after payment is confirmed.
  • Pre-order items: processed within 7–15 business days after payment is confirmed, or as stated on the product page.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays start processing the next business day. Processing time is separate from transit time.

Estimated transit time after dispatch

  • United States: 6–14 business days
  • United Kingdom: 5–12 business days
  • Australia: 6–14 business days
  • Europe and Canada: 12–18 business days
  • Other countries/regions: 4–22 business days

These are estimates, not guarantees. Carrier delays, customs, holidays, weather, peak seasons or remote locations can extend delivery times.

Shipping fees

Shipping options and fees are calculated at checkout. Orders with a merchandise subtotal of US$150 or more ship free (Standard Shipping); orders under US$150 are charged US$10 for Standard Shipping. The amount shown at checkout is final.

International orders, duties and taxes

International orders may incur customs duties, import taxes, VAT or brokerage fees charged by the destination country or carrier. Unless stated otherwise at checkout, these are paid by the customer and are not included in the product price or shipping fee. Please provide a complete, accurate address and follow local import rules.

Shipping restrictions

Some countries, regions or addresses may be unavailable due to carrier coverage, customs or local regulations. We may be unable to deliver to P.O. boxes, military addresses, remote or restricted areas.

Delivery issues

If tracking shows an exception or failed delivery, email team@pivotxofficial.com as soon as possible with your order number. We may ask you to confirm your address or provide details for the carrier's investigation.

Parcels returned because they were refused, not collected, incorrectly addressed, undeliverable after reasonable attempts, or because import charges were unpaid are treated as customer-initiated returns under our Refund Policy. Any deductions are limited to documented costs and applied only where the law allows.

This policy does not limit your rights under applicable consumer law, including for parcels lost or damaged in transit or delivery failures caused by us.