Refund policy

RETURNS, REFUNDS AND CANCELLATIONS

You may request a refund within 14 days of receiving your order. Requests made after 14 days cannot be accepted.

• Cancellations before dispatch: orders cancelled within 24 hours of purchase are refunded in full. After 24 hours, a 10% cancellation/restocking fee applies.
• Returns after dispatch or delivery: returns for personal reasons within 14 days of receipt are subject to a 30% restocking fee.
• The restocking fee is waived only when the product is defective on arrival.

Return shipping is the customer's responsibility. We will provide the return address on request; return labels are not included.

INCORRECT ADDRESS OR UNCLAIMED DELIVERIES

Please check your shipping address carefully. If a parcel cannot be delivered because the address was incorrect or incomplete, or it is not collected in time, the carrier may dispose of it, as returning the goods can cost more than the goods themselves. By placing an order you accept that we are not liable in this situation.

PRODUCTS DEFECTIVE ON ARRIVAL

Every unit is inspected before dispatch to make sure all parts are included and working. If your product arrives defective, contact us within 24 hours of delivery and we will arrange an exchange, provided that:

• the product is returned in its original condition, without modification, disassembly or tampering;
• for transit damage, you send photos of the damaged packaging and product. We will ship a free replacement once the return shipment of the damaged item is confirmed (return shipping is paid by the customer).

Each case is reviewed individually and we will work to find the best resolution. We reserve the right to make the final decision on refunds, in particular where fraud is suspected.

Nothing in this policy limits your rights under applicable consumer law.

Contact: team@pivotxofficial.com — please include your order number in every message.